Primus and Vonage are two major VOIP Phone Service Providers in Canada. So if you are planning to decide between the two, here is the quick comparison.
Call Quality – I have found Primus to be better in call quality. Though, there is only minor difference.
Price – Primus is better priced than Vonage.
- Primus unlimited plan costs 29.95$ whereas Vonage unlimited plan costs 39.99$.
- There is no starting activation fee with Primus. Vonage charges 39.99$ for activation.
- Vonage charges 19.99$ for shipping phone adapter/wireless gateway. Primus does not charge anything. Primus charges you 69.99$ for adapter. But they do give you 4$ a month off on your monthly bill, if you buy the adapter. Vonage offers good rebate on adapter.
- Vonage charges 49.99$ disconnect fee if you cancel the service in less than 2 years.
- There is one case where Vonage has advantage over Primus. 500 minute plan is priced at 19.99$. Primus has no comparative plan.
Customer Service – I found similar customer service. Both of them have poor and clueless customer service
Customization and User Interface (UI) – This is one area where Vonage scores very high. They have wonderful website, faq section, online customization. Primus has good customization, but their UI is very bad. There is no good online guide, poor faqs section, bad online help. For example, I ordered online and most companies would show you a summary of your orders and what you are going to charged before you hit submit button. Don’t expect this from Primus. They simply take your order. After that you would expect that they send you a follow up email confirming your order with a way to check order status. Again, don’t expect any email. You just have to hope that your order is received and wait for your start-up package to arrive.. no status, no way to track. Primus ecommerce application is worst, I have ever seen. Vonage can easily win an award when it comes to ecommerce and UI.
Money Back Guarantee – Vonage offers 60 day money back guarantee (see their terms and condition). Primus has no such offer.
Promotions – Both have similar promotions. Like one month free. Free phone with Primus. Gift card with vonage.
Number transferability – In my personal experience Vonage had trouble transferring my number. Primus transferred my number without any problem. But I might be one off case.
In short, I personally prefer Primus for low monthly cost, low initial cost, no termination fee and better call quality. I just wish they improve their customer service and UI.
One Comment
Hi
we are planing to take Vonage for USA can you send me the details this is very very urgent
Regards
Suresh
9908100669