DigiMarker Support

Submit a Support Ticket

Use this form if you need help with a DigiMarker golf cart battery, charger, monitor, app, wiring, or installation. Our support team will review your information and contact you.

Safety Notice: If you notice smoke, a burning smell, swelling, melted cables, unusual heat, or sparks, stop using the battery or charger immediately and contact DigiMarker Support.

Who is submitting this support ticket?

Select the option that best describes you. We’ll show the appropriate fields and route your request to the right support team.

Customer Type

1. Contact Information

Please tell us who to contact and how we should reach you.

Optional. Enter your DigiMarker dealer account number if available.
Please enter the contact information for your selected method.
Please enter at least one reference number, such as your order number, invoice number, or battery serial number.

2. Product Information

Provide the key product details below. We’ll ask for additional vehicle information if needed.

3. Issue Category

Select all issue areas that apply. Only relevant follow-up questions will appear.

What are you having an issue with?

Battery Symptoms

Charger Symptoms

LCD Monitor / SOC Meter Symptoms

DigiMarker App / Bluetooth Symptoms

Wiring / Installation Symptoms

Cart Performance / Driving Symptoms

Built-in 12V Output / Accessories Symptoms

Shipping Damage / Missing Parts

Other Issue

4. Issue Description

Please describe the issue clearly so our support team can diagnose it faster.

5. Upload DigiMarker App Screenshots / Photos / Video Link

Required DigiMarker App screenshots will appear below based on the issue category you selected.

Required Battery Screenshots in the DigiMarker App

Connect to the battery in the DigiMarker App, then upload both screens shown in the examples.

Need help downloading the DigiMarker App, connecting by Bluetooth, or taking screenshots?
  1. Install the official DigiMarker App using the download link or QR code supplied with your product.
  2. Turn on the battery and enable Bluetooth and any requested device permissions on your phone.
  3. Open the DigiMarker App and select your battery from the device list.
  4. Capture the Status screen, then open Voltage Info and capture the full cell-voltage screen.
Download the DigiMarker App Bluetooth Connection & Screenshot Guide
Example of the required DigiMarker battery Status screen
1. Battery Status screen

Upload the full Status screen showing SOC, voltage, current, temperature, Protection, and Warning information.

No file selected
Example of the required DigiMarker battery Voltage Info screen
2. Battery Voltage Info screen

Upload the full Voltage Info screen with every individual cell voltage visible.

No file selected

Required Charger Screenshot in the DigiMarker App

Connect to the charger in the DigiMarker App, then upload the Status screen shown in the example.

Need help downloading the DigiMarker App, connecting to the charger, or taking screenshots?
  1. Install the official DigiMarker App using the download link or QR code supplied with your product.
  2. Power on the charger and enable Bluetooth and the requested nearby-device permissions on your phone.
  3. Open the DigiMarker App and select your charger from the device list.
  4. Open the Status screen and capture the full screen with the voltage, current, time, and charging state visible.

For diagnosis only: do not change charger settings unless DigiMarker Support instructs you to do so.

Download the DigiMarker App DigiMarker App User Guide
Example of the required DigiMarker charger Status screen
Charger Status screen

Upload the full screen showing voltage, real current, charging time, charging state, and charger values.

No file selected
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Click to select additional photos or drag & drop
JPG, JPEG, PNG, or WEBP — Up to 5 images total, including required DigiMarker App screenshots; maximum 5 MB per image
0 of 5 images selected
Recommended: battery label, charger light, LCD screen, wiring, connector, or visible damage photos.
Required for charger issues: Record a 10–20 second video showing the charger indicator light and its complete flashing pattern. Upload the video to YouTube, Google Drive, Dropbox, iCloud, or another shareable service, then paste the accessible link below.
Optional. Share a short video showing the issue. Do not upload video files directly.

6. Preferred Support Appointment

This section is optional. Complete it if you would like us to contact you during a preferred time window.

Select a date in U.S. Central Time (CT).
Select a date to see available support times in U.S. Central Time. Daylight saving time is handled automatically.

7. Confirmation

Please confirm
Quick Verification
This quick check helps us prevent automated spam submissions.

By submitting this form, you agree that DigiMarker Support may use the information and files you provide to diagnose and resolve your issue.