Warranty Policy

1.Warranty by Product Category

Category Models Warranty Policy
Golf Cart Battery – PLUS Series DigiMarker PLUS 36V 105Ah, 48V105Ah、48V150Ah, 72V 105Ah 10 years total (registration required)
• First 5 years: Free repair or replacement
• Years 6-7: 50% off new battery
• Years 8-10: 25% off new battery
• Unregistered: limited to 1-year warranty
Golf Cart Battery – MINI / LITE Series DigiMarker MINI 48V100Ah 5 years total
• First 2 years: Free repair or replacement
• Years 3-5: Buyer covers shipping & depreciation
Server Rack / Energy Storage Battery 51.2V 100Ah (Rack-Mounted / Wall-Mounted) 5 years (buyer covers shipping & depreciation after year 2)
12V / 24V / Batteries Different capacities with Bluetooth 1 year (first 3 months full warranty; 4-12 months prorated, buyer covers return shipping).
Accessories Charger 2 years (full warranty)
Converter / Other Accessories 2 years (full warranty)

2. Warranty Claim Costs & Procedures

Term Coverage Buyer Responsibility
Full Coverage Term DigiMarker covers repair/replacement + return shipping (US only) Buyer prepays $300 shipping deposit (refundable if claim approved)
After Full Coverage Term Discounted replacement or pro-rata warranty Buyer covers shipping + depreciation
Non-Warranty Repairs DigiMarker may offer paid repairs with prior written estimate Buyer covers all costs
Process:
  2. Obtain RMA (Return Merchandise Authorization) before shipping.
  3. Return complete package (battery, box, accessories, manuals) to DigiMarker.
  4. DigiMarker inspects and applies policy for repair/replacement.

3.Returns & Exchanges Due to Product Issues

Product Purchased Months ≤ 12 Months > 12 Months
Exchange Fees Free / covered by DigiMarker Current Product Sale Price − (Original Purchase Price − Monthly Depreciation × Months Since Purchase − One-Way Return Shipping)
Note Monthly Depreciation = Original Purchase Price ÷ Total Warranty Months Same as above

4.Returns & Refunds Due to Personal Reasons

Product Purchased Months ≤ 1 Month 1–3 Months > 3 Months
Restocking Fee 10–15% 10–15% Not Accepted
Refund Calculation Monthly Depreciation × Months Since Purchase + 10–15% Restocking Fee + One-Way Return Shipping Fee Same Same
Return Shipping Fee N/A 1. No charge if buyer ships and provides tracking;
2. Using DigiMarker pre-paid label: charges per carrier quote
Important Notes:
  • Missing/damaged items → buyer responsible.
  • Applies to all DigiMarker battery series unless otherwise specified.

SPECIAL CONDITIONS — OVER-DISCHARGE & EXTENDED WARRANTY

To address severe over-discharge cases, DigiMarker applies the following rules:
Condition Coverage
Pack voltage < 1V Not covered under warranty.
Pack voltage ≥ 1V and BMS has entered Level-2 (secondary) protection due to over-discharge No free warranty replacement; technical support only. Buyer may purchase an Extended Warranty Service for USD $200 to reinstate coverage.
Stored fully discharged for > 1 year Not covered under warranty.
Notes: Voltage is assessed at the pack terminals at rest. “Extended Warranty Service” is a paid reinstatement option for qualifying over-discharge cases and does not apply to other exclusions (e.g., physical damage, tampering).

WARRANTY EXCLUSIONS

This Limited Warranty does not cover any Battery subjected to the following conditions:
  • Damage due to being unsecured or insufficiently secured.
  • Improper installation, use, maintenance, or service.
  • Loose battery terminal connections.
  • Series connection beyond design limits (more than 4 batteries in series; above 48V).
  • Reverse polarity connections.
  • Inappropriate storage conditions as defined by the Battery Owner’s Manual, including but not limited to exposure to extreme ambient temperatures above 140°F (60°C) or below -40°F (-40°C), fire, water submersion/pressure washing, and/or storing the Battery in a completely discharged state.
  • Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals.
  • Damage caused by impact, accident, collision, or drop.
  • Under-charging or over-charging as defined in the Battery Owner’s Manual.
  • Use with third-party product(s) that cause failure.
  • High resistance resulting from corroded terminals, poor crimps, or insufficient cable size.
  • Failure resulting from a faulty electrical system.
  • Battery that has been opened, modified, or tampered with in any way.
  • Use outside intended applications, including repeated engine starting or drawing more continuous amps than specified for the Battery.
  • Battery that has not been charged for over 1 year (periodic charging is required to maintain cell health).
  • Battery used in a commercial application where it is repeatedly cycled to more than 80% depth of discharge within 24-hour periods.

These warranty terms are intended to provide clear, long-term support so your equipment performs reliably when it matters most. For any after-sales warranty issues, please refer to this policy.
DigiMarker Ltd. reserves the right of final interpretation of this policy.